Return & Exchange Policy

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 At GQ Jewelers & International Timepieces, your satisfaction is our utmost priority. We are dedicated to ensuring your purchase brings you joy. To facilitate a seamless shopping experience, we kindly request you to review our return and exchange policy:

Refund Policy/Requirements: All items purchased from GQ Jewelers & International Timepieces are considered final sales, except in cases where the received product is defective or if the wrong item was shipped. Initiated returns must be reported within 5 days of arrival or purchase.

Quality Standards: Refunds cannot be issued for items that display signs of wear, such as scratches, damage, or any other indications of use. This also includes sized or cut bracelets. To prevent damage, we recommend trying on your purchase without wearing accessories that may cause harm. Additionally, please refrain from placing products on hard surfaces like metal, glass, granite, ceramic, or electronics.

Defective or Wrong Product: If the product received is defective or the wrong item was shipped, which may involve issues like misaligned markers, movements not maintaining time (provided it falls outside the brand's specified range), or missing components, you qualify for returns. Similarly, if an incorrect product was shipped, you have the option of an exchange, store credit, or a refund, subject to a 20% restocking fee. Your satisfaction remains our highest priority.

We are committed to ensuring your satisfaction with your purchase from GQ Jewelers & International Timepieces. Should you have any questions or require assistance, please don't hesitate to contact our friendly customer support team. Thank you for choosing us for your jewelry and timepiece needs.

Feel free to adapt and format this policy to suit your website's design and style.

Initiate Your Return

To start the return process, please follow these simple steps:

1. Prepare Your Information: Before initiating your return, make sure you have the following information and items ready:

• Personal information (name, contact details).
• Product information (product name, order number, purchase date).
• Photos of the product, if necessary.
• Receipt or proof of purchase.

2. Send Us an Email: Compose an email to Gio@gqjewelers.com and provide the following details:

• The reason for your return. Must meet return requirements.
• Attach any relevant photos or documents as mentioned in step 1.

3. Await Approval: Upon receiving your email, our team will review your request. If your return is approved, we will issue you a Return Merchandise Authorization (RMA) number. This RMA number is crucial for processing your return.

4. Receive Your RMA and Pre-paid Label: Once approved, we will send you an email containing your RMA number and a pre-paid shipping label to facilitate the return process.

Important Note: Please be aware that without an RMA number, we will be unable to process your return. Make sure to include this number with your returned items.